phone: (02) 9698 9299
fax: (02) 9698 9022
post: PO Box 7423,
Alexandria NSW 2015
store: Unit 12, 30-32
Beaconsfield Street, Alexandria NSW 2015
ABN: 62 146 912 174
Sales team is available 8:30am-4pm Monday to Friday to take orders or answer any questions & enquiries - Feel
free to place orders directly over the phone.
showroom hours are 8:30am-4:00pm Monday to Friday.
*Signal One Guarantee
If you are not 100% satisfied with the product that you have purchased
and the service you received then we will refund or exchange the product – no
(Returned goods must be in the
original packaging, unused and purchased within the last 14 days.Re-stocking fee may apply for some items)
All prices include GST. Prices are
based on single items only, unless otherwise specified.
There are no minimum order requirements(Australia Only) and no surcharges for small orders.
Custom made products, clothing with
logos and reflective lettering may require longer lead times.
We welcome the opportunity to quote
special prices on products when purchased in quantity. Call, email or fax our
sales team with your specific requirements and we will be happy to provide a
written or faxed pricing structure to suit your needs.
We accept open account orders from
Federal, State, City and Municipal government agencies and educational
institutions. Terms for these accounts are strictly 30 days Net.
Payment can be made by direct
deposit, money order, cash, VISA, Mastercard or BankCard. Merchandise will not
be shipped until cheque/Money Order has cleared.
We use a variety of delivery
methods to suit the characteristics of the goods being shipped. For example,
all prohibited weapons such as batons and handcuffs can only move within
Australia by a signature-based transport service. In no circumstances will prohibited weapons be permitted to be shipped without a
signature being requested - please note this when providing a delivery address
(we can not deliver prohibited weapons to a post office box).
Most shipments are routinely sent
by Registered Mail, Express Post, Couriers Please
or Fastways Couriers to ensure the safe arrival of your goods. Very large
shipments travel by a signature based courier service only. If unsure, please
contact us for shipping charges to include with your order.
Stock items will be shipped as soon
as possible after receipt of your purchase order.
Extraordinarily large orders may
require additional time to ship. All backorders are dispatched promptly as soon
as we receive the items / stock.
We are happy to provide customers with a quote for freight to a
country other than Australia.Our sales team
welcome your enquiry via email, phone or fax, where we will be able to
take your order and calculate the shipping costs to your country. Our
sales team can be contacted by phone on +612 9698 9299, by fax on +612 9698 9022, or via email at firstname.lastname@example.org. You can also visit our Freight Costs page by clicking here.
Customer satisfaction is guaranteed. If you are dissatisfied with any product
purchased, you may return it. All merchandise being returned must be authorised
by our staff prior to returning the product. Merchandise being returned must be
new, unused in original undamaged packaging and returned prepaid
freight. Goods being returned freight collect will not be accepted. We will
accept and issue a full value credit note if the goods are returned as
described above within 14 days of the goods reaching your facility.
All merchandise leaves our stores
in good order and condition and no claims will be recognised for in-transit
damage. All claims for goods damaged or missing in transit must be filed with
the carrier concerned. Do not open or acknowledge receipt of goods if
damage is suspected.
If the merchandise has been used
but is still within the manufacturer’s
warranty period, we will review the situation under the terms of the applicable
guarantees and process a warranty claim on your behalf.