How to order

Our Sales team is available Monday to Friday, 8:30am - 5:30pm to answer any questions or enquiries you may have. Feel free to place an order directly over the phone. All prices include GST. Prices are based on single items only, unless otherwise specified. There are no minimum order requirements and no surcharges for small orders. If your item is a stock item, we will do our best to ensure goods are dispatched within 24 hours of receiving your order. Custom made product, clothing with logos and reflective lettering require longer lead times depending on what is required.

We welcome the opportunity to quote special prices on products when purchased in quantity. Call, email or fax our sales team with your specific requirements and we will be happy to provide a written or faxed pricing structure to suit your needs.

Payment Terms

We accept open account orders from Federal, State, County, City and Municipal government agencies and educational institutions. Terms for these accounts are strictly 30 days Net. Individuals and corporations are required to send payment in full with each order unless prior credit has been established. Credit application forms are available by calling our accounts department on (02) 9698 9299. Payment can be made by bank draft, letter of credit, cheque, money order, cash, VISA, Mastercard or BankCard. Merchandise will not be shipped until clearance of any cheque has cleared.

Shipping

We use a variety of delivery methods to suit the characteristics of the goods being shipped. For example, all prohibited weapons such as batons and handcuffs can only move within Australia by a signature-based transport service. In no circumstances will prohibited weapons be permitted to be shipped without a signature being requested - please note this when providing a delivery address (we can not deliver prohibited weapons to a post office box). Most shipments are routinely sent by Registered Mail, Express Post, Couriers Please or Fastways Couriers to ensure the safe arrival of your goods. Prohibited weapons and very large shipments travel by a signature based courier service only. If unsure, please contact us for shipping charges to include with your order. Stock items will be shipped as soon as possible after receipt of your purchase order. On-going changes in State and Federal regulations and legislation mean that many items are not permitted to be stocked or even constructed in previous fashions and must now be produced on a supply and demand basis. Extraordinarily large orders may require additional time to ship. All backorders are dispatched promptly as soon as we complete your waiting order.

Returns

Customer satisfaction is guaranteed. If you are dissatisfied with any product purchased, you may return it. All merchandise being returned must be authorised by our staff prior to returning the material. Merchandise being returned must be new, unused in original undamaged packaging and returned prepaid freight. Goods being returned freight collect will not be accepted. We will accept and issue a full value credit note if the goods are returned as described above within 14 days of the goods at your facility. We do not charge a restocking fee. All merchandise leaves our stores in good order and condition and no claims will be recognised for in-transit damage. All claims for goods damaged or missing in transit must be filed with the carrier concerned. Do not open or acknowledge receipt of goods if damage is suspected. If the merchandise has been used and is still within the manufacturers warranty period, we will review the situation under the terms of the applicable guarantees and process a warranty claim on your behalf.